The ability of an organization to assess business performance on an on-going basis using both financial and non-financial measures.
- Outdated metrics
- Rewards/incentives do not support corporate strategy
- Customers are dissatisfied
- Business is slow to react to changing market conditions
- Sales and Operations are not focused on maximizing profits
How We Can Help:
Continuous Improvement Programs
By establishing feedback mechanisms that quickly identify improvement opportunities and action steps.
Create a scorecard that provides a roadmap to allow you to measure progress against goals and objectives.
Decision Support and Analysis
Implement tools and metrics to create transparency surrounding financial and management reporting.
Incentive Recognition Programs
Build programs to reinforce the desired behaviors consistent with the goals and objectives of organization.
Establish a culture where employees have a personal stake in company initiatives and results.
Real Solutions… Measureable Results
The inability to understand the work assignments, customer satisfaction and the performance by product group, led this diverse financial products company to focus on the need for strategic performance measures across the organization.
We engaged client staff from each business unit to collectively delineate and implement critical inter-related performance measures which linked directly to the company’s strategies and were balanced across nine critical dimensions of the business. These measurements provided the basis for leadership to manage the business collaboratively, to track progress against targeted goals and to incent behaviors that drive the organization to realize its strategies.